Articles

 Adding Contacts

When you add contacts to your account you gain access to the following features: They will...

 Authorised Staff

Authorised staff allow you to specify which representatives from your company can discuss your...

 Blocked International Destinations

Due to elected scam activity, certain countries are blocked from being called across our network...

 Finding the ID of my Service

In some instances, Control networks may request the ID of a particular service for an enquiry or...

 How do I access my new service?

Many of our services come with detailed web interfaces and applications that allow you to...

 How do I order new services?

Many sub-components of existing services can be ordered instantly online using Control Networks'...

 Service Ordering Process Diagram

 Ticket Severity Scale

When you log a ticket with Control Networks, we classify the severity of the enquiry based on a...

 What is a Service Delivery Target (SDT)

A service delivery target (SDT) defines the average amount of time taken for completion of an...

 What is an order e-mail address?

When an order is submitted through the portal system, it is assigned a unique order ID, which is...