Before enabling call recording, please be aware of the privacy law and other legislative requirements around the recording recording phone calls.
A Breif Overview:
Monitoring (listening in to), or recording of telephone conversations, is a matter tightly controlled by law. The federal Telecommunications (Interception and Access) Act 1979 and State and Territory listening devices laws may both apply to this activity. The general rule is that the call may not be recorded. There are exceptions to these rules in very limited circumstances including where a warrant applies.
If a call is to be recorded or monitored, an organisation must tell you at the beginning of the conversation so that you have the chance either to end the call, or to ask to be transferred to another line where monitoring or recording does not take place (if this is available).
Reasons organisations may monitor or record conversations could include:
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- to protect you in your dealings with the organisation
- to provide a record in the event of a dispute about the transaction
- to improve customer service.
Extract from source: Are there rules about recording or monitoring my telephone conversations? (privacy.gov.au) -- Current as at 14/11/2013
Please see privacy.gov.au, contact the ACMA, or appropriate regulatory or legislative institutions.
Under no circumstances shall we be held liable for any breach of privacy legislation. It is your responsibility to ensure that your use of this service is compliant with the appropriate legislation and regulatory requirements.
This information does not constitute legal advice and we recommend that you seek appropriate legal advice for more information about call recording.
