It is important to note that phones vary widely in their setup methods and interfaces. While this guide is centred on Yealink phones, you will be able to find comparable options in your phone.
Accessing the setup interface
In order to register your phone with us, you need to set up your phone with our sever and authentication details.
On most phones, the easiest way to do this is via the web interface. Open the menu on your phone, navigate to 'Network', find 'IP Address' (it should look something like 192.168.0.111 or 10.0.0.1).
On your computer, open your web browser and navigate to this IP address. NB: Your computer must be on the same network as your phone for this to work.
Once the interface has loaded, enter the configuration mode by inputing the username and password. By default, username is "admin" and password is "admin" as well.
If your phone's interface is different, try to find something similar to the fields highlighted above.
If your phone does not support a web interface, you will have to do it from your phone's menu.
Account Settings
Line Active - Enabled
Server Host - pbxaas.neural.net.au
Port - 5060
Register Name - The login number of your extension (eg. 123456)
User Name - Same as above
Password - The password we've supplied for your extension
Your username and password for the extension will have been sent to you in an email. If you don't have this email, or are looking it up at a later date, you can find it in Control Networks VoIP Commander (VoIP.controlnetworks.com.au) by editing the desired device code on the Devices tab.
Alternatively, or if you haven't requested management access, please contact support on 03 9387 1666, option 2, or create a new support ticket by sending an email to ITHelpDesk.
Other settings
You may be able to configure various other settings, depending on your phone model.
Label - The name that shows on your phone's screen.
Display name - This is what gets passed through to other extensions when you call them.
Important Note
These are the settings required to set up connection to the server and enable you to make calls. There are still plenty of customisation options available, including time zones, speed dial, etc. and can be found in various locations in the menus.
Control Networks ships any phones purchased from us fully configured, complete with your username/password. Please contact sales to find out more.
