It's a common practice to divert your existing Telstra or Optus number to a new temporary number while it's in the process of being ported. This has the effect of allowing immediate access to the number from Neural's network, while providing a smooth transition when the number is ported across.
Warning: Please note that your existing provider may charge you a fee for diverting calls.
Diverted calls may not show the caller ID of the original caller - this will change once the port is complete and the redirect is no longer in effect.
Step 1 - Create temporary numbers
Log in to VoIP Commander @ http://voip.controlnetworks.com.au and order a number. If you're planning on porting more than one number, then you will need multiple of these temporary numbers.
Step 2 - Route temporary numbers
Configure the routing on these temporary numbers in the same way you plan to configure the ported numbers
[Stop here] We recommend testing the temporary numbers are working as expected before proceeding. This will avoid any unplanned interruption to your existing phone numbers
Step 3 - Put the redirect in place
From your existing phone service, dial *20# and follow the prompts.
This particular code may be unavailable on some networks (such as Optus). In this case, please use the code *78.
This should be done on every line / phone number to be diverted. Keep in mind that if you have a hunt group (multiple incoming lines on the same number over PSTN) you will need to do this on each line - which *may* require you to plug an analouge phone directly the lines, one at a time, and run the divert feature code multiple times.
Step 4 - Test and verify
Upon calling your existing numbers, they should now be forwarded to your new Neural service.
The temporary phone number divert is now in place
Next you will need to update your routing configuration in VoIP commander when your numbers have been ported across. Once porting is complete, numbers will show up on your number list. You may opt to release the temporary numbers once porting is completed and tested.
