When using a 3rd party phone with Business VoIP, please use the following configuration guide as a starting point for basic settings. There are a number of articles in the Knowledge base demonstrating configuration of supported phones - please only use this article in the event that your brand or model of device is not listed.
Protocol:
SIP
Server / Proxy / Registration Server:
sip.neural.net.au
Codec:
ALAW / G711A
(or as configured in device settings at http://voip.controlnetworks.com.au)
Transport:
UDP
(or TCP if configured in device settings at http://voip.controlnetworks.com.au)
Port:
5060
Registration Expiry:
300
DTMF Mode:
rfc2833
NAT Mapping:
yes
NAT KeepAlive:
yes
Username:
02xxxxx
(replace this with the 02 number of the account)
Password:
(as configured in device settings at http://voip.controlnetworks.com.au)
Best effort support for configuration of 3rd party phones is available via e-mail to ithelpdesk@controlnetworks.com.au. If you are unsure of any configuration options please contact us and we'll assist where we can. Alternatively, pre-configured handsets are available to order from portal at http://portal.controlnetworks.com.au
