Knowledgebase

Dialplan Building Example

As an example of the settings required, here is a basic call plan, along with the settings necessary

Dial Plan Example

Setting	Value
DID
Destination	Queue 300

Operation Times - Queue
Open Days	Mon – Fri, 8AM – 5PM
Default Destination	900

Queue (300)
Queue Members	Ext 101 & Ext 102
Max Wait Seconds	120
Max Wait Extension	500

Ring Group (500)
Extensions	0400123465
Timeout	25
Last Destination	905
Last Destination is Voicemail	Yes

The basic configuration required to set up X-Lite 4.0 or Bria to be used with PBX as a Service is...

Operation Times Operation times can be set at various places throughout the PBX. While each set...

Voicemail boxes catch calls that would otherwise have gone unanswered, and request that a message...

IVR Settings

IVR IVRs are automated answering machines which guide callers to their destination by providing...

Queue Settings

Queues Queues are a dynamic method of calling many phones or agents for each call that comes in,...