What is an order e-mail address?

When an order is submitted through the portal system, it is assigned a unique order ID, which is used as part of a unique order e-mail address.

 

All updated regarding the order will come from this special e-mail address and any correspondence pertaining to the order, should be either e-mailed to this address or submitted through the portal application.  This helps ensure that all parties involved in the order have comprehensive access to relevant details and updates.

  • 2 Users Found This Useful
Was this answer helpful?

Related Articles

What is a Service Delivery Target (SDT)

A service delivery target (SDT) defines the average amount of time taken for completion of an...

Adding Contacts

When you add contacts to your account you gain access to the following features: They will...

Authorised Staff

Authorised staff allow you to specify which representatives from your company can discuss your...

Ticket Severity Scale

When you log a ticket with Control Networks, we classify the severity of the enquiry based on a...