Voicemail boxes catch calls that would otherwise have gone unanswered, and request that a message be left for later review.
Voicemail is managed in two separate places. Per-extension voicemail is managed on the extension itself (see extensions above). Voicemail for queues, IVRs or operating hours are managed by accessing Voicemail on the navigation menu.
You can create a new custom Voicemail (for queues, IVRs, etc.) by clicking Add Voicemail at the top, or edit a current custom voicemail by clicking the 
button next to your target voicemail box. If the edit icon is greyed out, that voicemail box is for an extension, and must be edited on the extension itself. Upon editing, you will be presented with the following options, detailed below.
|
Field |
Description |
|
General |
|
|
Mailbox |
This is the unique Identifier number for this mailbox |
|
Name |
The display name for this mailbox |
|
PIN |
Specifies the 4 digit number required when logging in to check this mailbox |
|
|
The email address associated with this mailbox. Any notifications or attached messages (if enabled) will be sent here. Multiple addresses can be entered with a comma seperator |
|
Send Email |
Should the PBX send the above email address an email on receipt of a voicemail |
|
Pager Email |
A secondary email address that will receive notifications that a voicemail has been left |
|
Greeting Message |
Specify which greeting messages will be played to users before they leave their message. Either Unavailable or Busy |
|
Unavailable Message |
Upload a custom voicemail message to be played instead of the default by clicking choose file. Please see Sound Files for formats |
|
Reset Unavailable Message |
Remove the currently uploaded voicemail message |
|
Busy Message |
Upload a custom voicemail message to be played instead of the default by clicking choose file. Please see Sound Files for formats |
|
Reset Busy Message |
Remove the currently uploaded voicemail message |
|
Skip Instructions |
The PBX will not play the instructions on how to leave a message if this is enabled |
|
Attach |
Should the voice message be attached and sent along with the notification email |
|
Delete After Emailing |
Should the voice message file be deleted from the PBX once it has been sent to the notification email |
|
Say CallerID |
Should the extension/phone number which left the voice message be announced to the mailbox owner when reviewing |
|
Allow Review Mode |
Enable the person leaving the voicemail to review and re-record their voicemail before the mailbox owner is notified (# when finished recording gives the options) |
|
Allow Operator |
Allow callers to reach the operator (at the extension below) by pressing 0, instead of leaving a message |
|
Operator Extension |
The extension number that is dialled when the caller presses 0 |
|
Play Envelope Message |
When checking the voicemail, should the PBX announce the date and time the message was left |
|
Hide From Directory |
Enables the voicemail box to be hidden from the directory list |
|
Rings to Answer |
Sets the number of rings a caller will hear before reaching the voicemail box, rather than just ‘falling’ into it |
|
Voicemail Delay |
Delay time, in seconds, before the greeting is played. Use to avoid callers missing the first part of the message. |
|
Timezone |
Specifies which timezone should be used when messages are left |
