Articles
To setup your 3CX server to use one of our SIP trunks, please login to your VoIP Commander...
Asterisk Anonymous Caller IDIn order to send private calls outbound from your Business VoIP or Wholesale trunk, you will need...
Asterisk Configuration ExampleTo configure asterisk 1.2, 1.4, 1.6 or 1.8 to connect to Control Networks' termination...
Asterisk Configuration Example - Direct IPIf you are using a direct-IP account for your SIP termination - simply use the configuration...
Asterisk Security TipsIt is your responsibility to ensure your Asterisk or other VoIP software is secure. This...
Bria and X-Lite configuration exampleCounterpath Softphone products, including Bria and X-lite are fully supported for use on our...
Bria for iPhone and Android - Manual ConfigurationPlease follow these steps to manually attach your mobile's Bria client to your Control Networks...
Can't call numbers starting with star (*) from Cisco phonesTo correct this issue you will need to change some configuration in the phones web interface:...
Configuring 3rd party phones for use with Control Networks Business VoIPWhen using a 3rd party phone with Business VoIP, please use the following configuration guide as...
Configuring Gigaset A510 / C610To configure your Gigaset cordless handset for Business VoIP, please navigate to the phone's IP...
Configuring Yealink T22 for use with Control Networks Business VoIPThis general guide will provide you with the basic steps to configure your phone for use with...
Configuring a Cisco SPA504G for use with Control Networks Business VoIPThis general guide will provide you with the basic steps to configure your phone for use with...
Firewall Requirements for Business VoIPTo ensure proper operation, your firewall device on the connection your handsets are using to...
FreePBX Configuration ExampleTo configure your FreePBX for Control Networks business VoIP, please set it up as follows:...
How do I change the password on an account?You can change the password on an account instantly via VoIP Commander. 1. Browse...
How do I configure my Trixbox PBX?To configure your Trixbox PBX to use your Control Networks VoIP service, create a new peer with...
How do I create new accounts?You can create accounts instantly via termination manager. Simply browse...
How do I delete / remove a number from my account?You can remove a number from your account by 'releasing' it. Please note that once you release a...
How do I enable dialing restrictions on an account?You can restrict dialing to disable international calls, mobile calls, or both. 1....
How do I export call data from my account?1. Log in to http://termination.controlnetworks.com.au/ 2. Click Reports 3. Click Export 4....
How do I order numbers?Ordering a new number Log in to Control Networks VoIP Commander...
How many simultaneous calls can I send or receive?Control Networks does not currently place any limitation on the number of inbound or outbound...
Issues Dialling Local NumbersIf you're experiencing an issue on your business VoIP where you can't dial local numbers (8...
Legacy FreePBX Configuration ExampleTo configure FreePBX to use your Control networks VoIP service, create a new peer with the sample...
Sending caller ID from your SIP server or deviceCaller ID can be set via the VoIP Commander interface (voip.controlnetworks.com.au), or...
TP-Link Router / FXO won't register after a firmware updatePlease check the release notes for the firmware update. In some instances a factory reset...
What security precautions are in place?We have the following in place: - On our...
Which codecs are available?Control Networks supports the following codecs:- G711 ALAW (recommended)- G711 ULAW- G729-...
