Field

Description

General

Extension

This is the extension number, which can be dialled from any phone on the PBX.

Name

Display name for the extension. Certain handsets will display this when dialling internally (to another extension)

Email

Email address for the extension user. Voicemail notifications will be sent here

Authentication

Username

Extension’s username, used when configuring your phones or softclients

Secret

Extension’s password, used when configuring your phones or softclients

PIN

The PIN number required for accessing Voicemail

Billing

Not used on a PBX level. Billing is calculated out and accessible in VoIP Commander

Permissions

Destinations

Provides options to restrict what phone numbers users can and can’t dial. The default is ‘Allow All Destinations’. Should you wish to impose restrictions, click Destinations, then Set Destinations Manually. To allow, deny or require a PIN for a destination, please select either Tick, Cross or Key for the corresponding destination

Enhanced Services

Please refer to Extensions, Enhanced Services

Notes

Simply a place to store any comments deemed necessary

Field

Description

General Options

UAD

This user’s device type. Default is Generic SIP

Location

Alters the codecs available to the extension. Local defaults to High Definition codecs, Remote enables lower bandwidth codecs

General

Title

User’s title. Eg., Mr, Mrs, Sir

Location

Where the user is located (For reference only)

Department

Allows users to be grouped by department (Sales, Support, etc.)

User Type

For SIP negotiation. Do not alter

DTMF Mode

Sets the type of tones that are sent. RFC2833 is default

RFC2833 Compensate

Tone compensation. Do not alter

Status

Enables or disables this extension

In Manager Proxy

Used for API purposes. Do not alter

Show in Directory

Show or hide this extension from the PBX directory

T38 Passthrough

Negotiation protocol. Do not alter

Use RTP source address for T.38 packets (1.2):

Negotiation protocol. Do not alter

Network Related

NAT

Enables/disables network translation, Do not alter

Canreinvite

Sip negotiation system. If you are having issues transferring calls, toggle this between Yes and No

Qualify

For SIP negotiation. Do not alter

Host

IP Locking. Do not alter

Default IP

IP Locking. Do not alter

Set Caller ID

Enable Caller ID. Default is Yes

Caller ID presentation

Changes the way Caller ID is passed to the call router. Do not alter

Hide Caller ID for Anonymous Calls

Changes how the PBX handles anonymous caller ID. Do not alter

Ringtone for local calls

Play a specific ringtone for calls from other extensions. Refer to your handset manufacturer’s guide for valid entries

Only Allow Trunk CallerID within DID range:

Changes the way Outbound Caller ID is handled. Do not alter

Call Properties

Ring time

How long should an incoming call ring before reaching voicemail (seconds)

Incoming Dial Options

Set the flags for incoming calls here. For more information, see Dial Flags

Outgoing Dial Options

Set the flags for outgoing calls here. For more information, see Dial Flags

VoiceMaster PIN

Not used

Groups

Call Group

Set the group numbers calls to this extension will be part of

Pickup Group

Set the group numbers this extension can pick up calls from, using *8

Trunks

Primary, Secondary, Tertiary Trunk

For use with secondary carriers.

Override System LCR

Defines trunk routing settings. Unless advised to do so, do not alter

Call Control

Outgoing Limit

Set the number of simultaneous calls this extension can make

Play Sound on Exceeded Limit

Play a notification sound if either limit is reached

Send Email on Exceeded Limit

Send a notification email if either limit is reached

Notification Email

Email address for the recipient of exceeded limit notifications (if set to yes in Send Email)

Authentication

Authname

Alternate method of authenticating extensions. Not used

Auth

Alternate method of authenticating extensions. Not used

Voicemail

Voicemail

Should this voicemail box be enabled

Greeting Mode

If your Voicemail is turned on, you can set this option to yes to play a greeting and then a busy sound

Send Email

Should a notification email be sent when a voicemail is left. This address also defines where attachments are sent

Pager Email

When a voicemail is left, this address will receive a notification email

Greeting Message

Which message the caller will hear when reaching this voicemail (Unavailable or Busy)

Skip Instructions

Caller will hear the greeting message, followed by a beep, bypassing the ‘To finish recording, press 1 or hangup’ prompt

Attach

If Send Email is enabled, attach the voicemail to the email as a WAV file

Delete After Emailing

If attach is enabled, the message will be deleted after the attachment has been sent

Say CallerID

When switched on, when checking voicemail, a from {Phone Number} message will be heard

Allow Review Mode

When on, the caller can review, delete and re-record their voicemail by pressing #

Allow Operator

Allows the caller to access an operator extension by pressing #, 0

Operator Extension

The extension number calls will be transferred to when the caller exits voicemail with #, 0

Play Envelope Message

When checking voicemail, plays ‘Received on {date} from {caller}’ message

Hide From Directory

Hide your extension from the directory or BLF (extension status) list

Rings to Answer

Number of rings before voicemail answers the call

Voicemail Delay

The amount of time to wait between answering the call and playing the message

Timezone

Alter the voicemail box timezone

Speakerphone Page Auto-Answer SIP Header

This field defines what is sent to the phone on a Page command (Automatically answer and play the message over speaker)

Device Type

Select your handset/device in this list, or custom to enter a new string

Custom Header

String to use when Custom is set in Device Type

Codec

Allow

Select which codecs are enabled. Supported are G711.u, G711.a (High Quality), G.729 & GSM (Low Bandwidth)

Force Codec on Outbound Trunk

Force outgoing calls to use this codec

Auto-Framing

Do not alter

Recording

Record Calls

Enable PBX level call recording for all calls to this extension

Silent

Do not play the recording alert tone

*By law, all callers need to be advised their call is being recorded

Auto Provisioning – Not Used

Presence

Presence Enabled

Allow this extension to report its current state (ringing, busy, idle) for use with BLF and status monitor devices

Global Presence

Allow this extension to report its current state across multiple PBXs (not generally recommended)

Feature

Action

Modifications

Caller ID

Override the extension’s usual caller ID. NB: This won’t have any effect if a caller ID is set on your trunk

System/Network ID: The ID that will be shown on internal calls

Trunk ID: The ID that will be shown on external calls

Privacy: Block your number from being displayed

Call Pickup

Allow extension to pick up a call in its call groups by using *8

Last Caller

Enables dialling *149 to hear your last caller. Redial with 1

Call Filters & Blocking

Route specific or anonymous calls to another destination

Caller Number: Number to route

Destination Type: The target of the route

Destination: When call forward or voicemail selected, send to this extension/voicemail number

Do Not Disturb

Pass all calls to voicemail or call forward for a specific amount of time

Do Not Disturb: Temporary to enable, not active to disable

Destination: The type of target

If call forward, enter the destination number in next box

Duration: Amount of time to use this rule

Personal IVR

Allows for basic IVR functionality at an extension level.

When someone calls that extension, one will be presented with a choice:

1. Announce your name and all destinations will ring

2. Leave a Voicemail to the called extension

If the caller presses one and timeout is reached, caller will be prompted to leave voicemail

Destinations answering the call will be presented with the following:

Press 1 to connect the calls

Press 2 to force the caller to voicemail

Press 3 to transfer the call elsewhere

Press 4 to record a temporary unavailable message, which will then play and direct the caller to voicemail

Destination: Use the green add button to place one or more extensions here

Timeout: Amount of time to ring extensions before going to ‘Last Destination’

Dial Options: Specify Dial Flags here. (Can be found under Call Flags)

Greeting: Specify a sound file to be played to the caller upon connecting

Pause Before Playing: Delay the playing of the recording. Useful if the caller hear ‘….come’ instead on welcome.

Last Destination: Extension that the call will default to

Is Voicemail: Direct the call straight to the voicemail for that extension.

Call Forwarding

Forward all calls to specific destinations based on;

Unconditional – Always forward

Busy – Forward if line is occupied

No Answer – Forward if not answered by timeout

Line Unavailable – Forward if the extension is unreachable (eg. Offline)

Add a destination using the green add button. The destination field should contain the target number. Timeout is the amount of time to call it for.

Play Call Forward Message: Announce that the call is being forwarded

Allow ES CallerID: Use the CallerID set above

Follow Me

Sequential Call Forward to all destinations entered. Will call each destination until timeout is reached, then move to the next.

Add a destination using the green add button. Destination should contain the target number, timeout the ring duration.

Dial Options: Enter flag here. See call flags.

Last Destination: Where the call will go after unsuccessfully trying all destinations.

Group Hunt

Simultaneous Call Forward to all destinations entered. Will call all destinations until timeout is reached, then go to last destination.

Add a destination using the green add button. Destination should contain the target number.

Dial Options: Enter flag here. See call flags.

Last Destination: Where the call will go after unsuccessfully trying all destinations.

Speakerphone Page

*399

Dial simultaneous extensions, and if supported, they automatically place the call on speaker

Enter target destinations. If speakerphone isn’t supported, the target phone will just ring.

Directory / BLF List

Used to set which extensions you would like to monitor using the busy line field indicator on your phone (if applicable)

Use the green add button to add an extension to monitor

Speed Dial

*130

Setup speed dials to specific extensions, accessed by dialling *130XX (XX is the speed dial number)

Use the green add button to create a speed dial.

Code: two digit speed dial code

Speed Dial Name: Display name for the speed dial

Destination: Target destination of the speed dial.

CSV Upload: Upload a speed dial list from a CSV. (code,name,description)

Monitor Queues

Enable monitoring of queues from supported applications

Tick box enables the application to monitor the specified queue

Web Callback

Enables Symbian S60 based phones to act as external agents

Contact Support for more information on setting up.

Instant Recording

*159

Start instant recording at any time during a call

Silent: Do not play the alert tones signifying call recording

Email: Attach and send the recording as email after the call

Delete Recordings

Allows the extension to delete call recordings from their CDR on the web interface

Listen to Recordings

Allows the extension to listen to recordings from the web interface

Remote Access

Allow the extension to access the system from remote locations. (Must have a remote access destination set in an IVR)

Use the green add button to authenticate using caller ID. (You can also require a PIN)

Require Extension PIN: Allow any caller ID, as long as they have the extension PIN.

Timeout: amount of time to call a target number

Dial Options: Set flags for the outgoing calls. See call flags

Call Monitoring

*199 XXX

Allow this extension to monitor calls made by other extensions

Use the add extension button to add a new extension to monitor

Extension: The target extension number

Quiet Mode: Play alert tones

Permission: Require a PIN or deny monitoring

Monitor Options: Listen only, whisper (only talk to the extension), barging (can talk to both parties), all (choose which monitoring based on each call. 4- Listening, 5- Whispering, 6- Barging)

Phone Callback

Allows you to call into the system, which will then check your Caller ID, hang up and dial you back on the specified number. NB: You need a DID set specifically for callback

Add a number with the green add icon.

CallerID: The number your call will come from

Number: The number the system should call you on

Monitor Conferences

*500XXX

Enables the extension to listen in on conference XXX

**XXX enables you to speak to the parties involved

*0 (after **XXX) will place you back in listen only mode

Operation Times

*401/*402

Allow this extension to enable or disable system level operation times