Articles
When installing a new telephony service (be it PBXaaS, Business VoIP or otherwise) we recommend...
Blocked International DestinationsDue to elected scam activity, certain countries are blocked from being called across our network...
Call Recording DisclaimerBefore enabling call recording, please be aware of the privacy law and other legislative...
Call forward configuration checking processStep 1 Press the menu button (Page) and scroll down to option 6 “Call Forward”....
Call ratesYou can find current call rates on Control Networks' website. Please see the page for the...
Calling 1902 Numbers1902 numbers cannot be called from any of our Voice over IP telephony services, including...
Can I call 000 or emergency numbers from my service?You are advised to call 000 from a legacy landline phone, and not over VoIP. VoIP services are a...
Can I call 1900 premium numbers from my service?Unfortunately you cannot call 1900 numbers from Control Networks' voice services.
Can I choose my own 1300 or 1800 number?Yes, you can!Control Networks can provide numbers sourced through the SmartNumbers program, which...
Can I port my existing number to Control Networks? (Other providers)In some cases numbers form 3rd party providers and VoIP providers can be ported. Please contact...
Can I port my existing number to Control Networks? (Telstra or Optus)Yes you can!Please see the following page for more...
Can I see the caller ID of incoming calls?Yes, you can see the caller ID of incoming calls. The only exception is when the caller has...
Changing the Automatic Dial / Digit Timeout on SPA504 and SPA525G2If you are finding your phone starts dialling half-way through entering digits there are two ways...
Cisco SPA 504G Basic operationsAnswering a call – If you are using a headset, press the headphones button (next to the...
Codec RecommendationsRecommended Audio Codec The preferred codec for use on our voice network is ALAW (G711A)....
Configuring a Speed Dial Button on the Cisco SPA500STo configure a button on an SPA500S as a speed dial button, you will need the following...
Diverting a Phone Number to an External NumberYou can use number diversions in VoIP Commander to divert your phone numbers to...
Diverting your existing Telstra or Optus service while portingIt's a common practice to divert your existing Telstra or Optus number to a new temporary number...
How long will my number port take?Porting time varies depending on the complexity of the port, size of the number range, and...
How to Upgrade cisco 7960 7940 from SCCP To SIP FirmwareThis is a HOW TO upgrade guide for Converting a Cisco IP Phone 7940/7960 from SCCP...
IP PBX Systems that have been proven to work with Control Networks VoIP ServiceWe have numerous Partners that have successfully setup and are using Control Networks VoIP...
Is outbound Caller ID supported Internationally?Typically the answer is yes, however it is not guaranteed. Caller ID sent from your...
Issues porting from 3rd party carriersUnder Australian Communications and Media Authority (ACMA) regulations, all Australian carriers...
Local Area Dialling PrefixWhen you dial an 8-digit phone number, the number you set here will be automatically prefixed to...
Porting Legislation ExtractChapter 11, Part 2, Section 11.9 "(1) A carriage service provider or carrier that is...
Recording Inbound CallsInbound call recording settings are configured on a per-number basis. Before...
Recording Outbound CallsOutbound call recording is configured on a per-device basis. Before enabling call...
Remove the Call Waiting ToneTo disable the call waiting tone that you hear while on a phone call, you’ll need to remove...
SRTP EncryptionIMPORTANT NOTE: SRTP Encryption requires an SRTP capable handset or device. Turning this...
Send Destination Number on Inbound CallsThis option changes whether the dialled number is sent to the device or not. This...
Setting up your first phone numberTBC
Setup a Failover on a NumberA failover route allows a call to be passed to another phone number if, for any reason, the usual...
Telstra & Optus feature codesThe following codes cannot be used directly on our network, but may be helpful when porting your...
What are the differences between an SPA504G and an SPA525G2?In summary the major advantages of the SPA525G2 are: - ...
What cities are inbound numbers available from?You can find a complete list of inbound number locations on our...
What is VoIP?VoIP is just a fancy acronym. The letters in VoIP stand...
What is a PBX?PBX is a just a fancy acronym. The letters in PBX stand...
