Articles
In some cases, you will not be able to see your premium (13/1300/1800) number in your PBX's DID...
Adding a DID to PBX as a ServiceOrdering a new number Log in to Control Networks VoIP Commander...
Bria Mobile ConfigurationPlease follow these steps to attach your mobile's Bria client to your Control Networks service....
Bria Mobile Manual Configuration Bria Mobile Manual ConfigurationPlease follow these steps to manually attach your mobile's Bria client to your Control Networks...
Bria/X-Lite Dialplan ConfigurationWhen using Bria or X-Lite on PC, we recommend applying a dial plan to your account settings....
Call Centre Queue Call TerminationsWhen reviewing queue statistics for Call Centre PBXs, the termination reason for all calls...
Call PickupTo pickup an incoming call from another handset, there are a couple of permission settings that...
Changing Conference PINTo alter the PIN number assigned to an conference, please login to the PBX management interface...
Checking / Changing an Extension's PINTo look up or alter the PIN number assigned to an extension, please login to the PBX management...
Checking VoicemailTo check your voicemail on a PBX as a Service handset, please dial *123 and enter your PIN when...
Cisco SPA504G Speed Dial Button Configuration Guide Configuring Gigaset A510\C610To configure your Gigaset cordless handset for PBX as a Service, please navigate to the phone's...
Configuring Presence PanelPresence Panel is configured as follows.... Server:...
Configuring X-Lite 4.0 or Bria for use with PBX as a ServiceThe basic configuration required to set up X-Lite 4.0 or Bria to be used with PBX as a Service is...
Configuring a 3rd party phone for use with PBXaaSWhen using a 3rd party phone with PBX as a Service, please use the following configuration guide...
Configuring a Cisco SPA504G for use with PBX as a ServiceThis general guide will provide you with the basic steps to configure your phone for use with...
Create a Timed DiversionTo put a timed divert in place, first log into the PBX's management interface. To do this, login...
Dial Plan ExamplesWhen setting up a PBX, it is important to consider the call routing features you will be using,...
Dialplan Building ExampleAs an example of the settings required, here is a basic call plan, along with the settings...
Door Station / Door Lock for PBX as a ServiceAlthough it is not officially supported, one of our partners has reported success when using...
Example Scripts for IVR, Queues and VoicemailThe following scripts are supplied as examples that you are encouraged to customise to suit your...
Extension SettingsExtensions Your extensions, in the simplest term, are the list of handsets that can connect to...
Firewall requirements for PBX as a ServiceTo ensure proper operation, your firewall device on the connection your handsets are using to...
How to Connect Your CISCO IP Phone to a ModemPre-Check:...
How to convert sound files for PBXaaSTo convert audio files to appropriate formats for use with your PBX, you can use the freely...
IVR SettingsIVR IVRs are automated answering machines which guide callers to their destination by providing...
Issues Dialling Out From Snom HandsetsIf you are having issues making or receiving calls from a Snom handset, it may be cause by Snom's...
Issues dialling voicemail from Cisco phonesTo correct this issue you will need to change some configuration in the phones web interface:...
Operation Times (Automatic Day/Night Switch)Operation Times Operation times can be set at various places throughout the PBX. While each set...
PBX as a Service ConfigurationTo access the PBX management web interface, log into your VoIP commander account,...
Presence PanelPresence Panel shows you the status of all of the extensions configured on your PBX. You...
Queue SettingsQueues Queues are a dynamic method of calling many phones or agents for each call that comes in,...
Recording a Personal Voicemail on an ExtensionTo access your voicemail on a PBX as a Service handset, please dial *123 and enter your PIN when...
Setting Caller ID Prefix in PBXaaSIf you would like to have a custom Caller ID Prefix for any of the following levels in PBXaaS see...
Setting the Caller ID of an extensionTo set the caller ID of an extension, perform the following steps.. Log in to VoIP...
Uploading Custom Sound FilesIf you would like to upload a custom sound file to your PBX, for example a voicemail message, or...
Voicemail SettingsVoicemail boxes catch calls that would otherwise have gone unanswered, and request that a message...
